1.
What is your return policy?
Lily Dog offers a money back guarantee. We will
issue a full refund by check not including
the shipping cost if there is a return.
2. What fabrics do you use?
Lily Dog uses 100%
Cotton, Fleece, Burba, and Velvet. The fabric options are
selected when ordering. Lily Dog also has a
Couture Line that incorporates fabrics such as
silk, satin, nylon, net, pearls, beads, and
sequins. These require a special order. (See #5 below.)
3. How do I care for my
Lily Dog clothing?
Cotton items are hand or
machine washable in cold water and should be line dried.
Fleece, Burba items
are machine washable and should be line dried.
Couture, Velvet
should be professionally dry cleaned only.
4. What shipping methods do
you use?
Lily Dog uses Priority
Mail with a domestic arrival guarantee within 2-3 days. The flat
rate
starts at $3.85. Heavier orders require an additional
cost. This cost is reflected when ordering.
The maximum shipping charge is $30. Please allow 10-14 days to process orders.
5. Can I request a special order?
Yes.
Lily
Dog can create custom designed outfits for special occasions not shown in
the
'Products'
section. These products, Couture Line items, and dogs of
disproportionate
size
require a special
order.
6. How do I order
products?
You can order products online under the 'Products'
link or use our printable form to fill out and mail
or fax your order to Lily Dog. 7.
What payments do you accept?
Lily Dog accepts Mastercard, Visa, Check, or Money
Orders. You can order online with credit card,
you can order online and send check or money order by
mail, or you can mail printable order form
along with check, money order, or credit card
information.
8. How long will my
order take?
Your order will be ready to ship within 10-14
days. Special Orders may take longer.
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